Woman Finds Cockroach In Soup Order; See Food-Delivery App's Response

A woman shared her "horrific experience" of ordering food at home through the food-delivery app, Zomato, calling out the company on social media after she received cockroaches in the food on February 14. The woman shared her experience on X (Formerly Twitter) sparking some online debates.

The Zomato customer shared her "horrific experience' of ordering a bowl of Japanese Meso-ramen Chicken costing ₹329 from a Gurugram-based restaurant named Auntie Fug's using the food delivery app. But as she opened the box of food, she was 'disgusted' upon discovering a cockroach in her food.

'Beyond Gross': Woman Finds Cockroach In Her Food Order In Gurugram

Sharing her plight on X (Formerly Twitter) the user named Sonai Acharya wrote on Wednesday complaining about the food-delivery company.

The X user posted pictures of the food with cockroaches found in it and shared her "horrific experience" as she said: "Absolutely unacceptable and disgusting Seriously disappointed with the quality control here". Tagging Zomato's Twitter handle, the woman also called it "beyond gross."

Just had a horrific experience ordering from @Zomato. Ordered Japanese miso ramen chicken from Auntie Fug's and found a cockroach in my meal! Absolutely unacceptable and disgusting Seriously disappointed with the quality control here. @Zomato is beyond gross.#ZomatoNightmare pic.twitter.com/R3wleOfPpj

— Sonai Acharya (@sonai4u) February 14, 2024

Zomato was quick to respond taking the incident into cognisance as they wrote: "Hi there, we are sorry to hear about the unfortunate incident. We want to help turn this experience around. Please allow us some time to look into it, we'll get back to you ASAP."

Hi there, we are sorry to hear about the unfortunate incident. We want to help turn this experience around. Please allow us some time to look into, we'll get back to you ASAP.

— zomato care (@zomatocare) February 14, 2024

The post that was shared on Wednesday met with a lot of divided opinions by the netizens as few backed the woman calling out the food-delivery app while others slammed her. 

A user questioned how is it the company's fault as they delivered the sealed food:

I personally think a cockroach inside a food is a restaurant issue than a delivery issue. Zomato or swiggie orders are generally sealed for delivery. But yes, I could be wrong In this specific incident.

— sunny (@sunnydaniel1980) February 15, 2024

Another opined that it was not Zomato's fault and the restaurant must be penalised. 

Really how is it Zomato's fault. The outlet should be penalized for this. Was there any issue with the delivery or response by Zomato. Zomato delivers sealed food packets and chances of a cockroach slipping in during delivery are minimal. @zomato

— atul sethi (@atulsethi66) February 15, 2024

While a user slammed Zomato, Swiggy, Ola and others for providing poor services without having a double check one user also wrote a bad experience with the restaurant's food. 

i think this e orders on zomato , swiggi or ola, they give customer worst service as they do not have a check who is preparing the food or who is giving a Taxi, the quality of the restaurant or kitchen or a car has to be checked by some ISO company than only they should b taken

— vijay (@viku66) February 15, 2024

Meanwhile, this is not the first time a Zomato customer has found an insect in their food as a similar incident occurred with a woman in Banglore who received a cockroach in her chicken fried rice order delivered through Zomato. The user named Harshita took the incident to X, putting light on the case as she stated she felt "absolutely disgusted".