A couple from Bengaluru met with a scary surprise when they found a living cobra inside a package on Sunday. They had ordered an Xbox controller online from the Amazon app and instead received a Cobra. The couple, both software engineers, recorded a video of the cobra emerging from the box which went viral on social media.
Customers' Reaction
According to India Today, the customer said, "We ordered an Xbox controller 2 days ago from Amazon and received a live snake in the package. The package was directly handed over to us by the delivery partner (not left outside). We live on Sarjapur road and captured the entire incident on camera, plus we have eyewitnesses to the same."
She added, "Fortunately, it (the snake) was stuck to the packaging tape and did not harm anyone in our household or apartment. Despite the danger, Amazon's customer support put us on hold for over 2 hours, forcing us to handle the situation all by ourselves in the middle of the night (again proof captured in videos and photos)."
Amazon's reaction
The company issued a full refund. They also replied to the video of the incident with an apology message on Twitter which said, "We're sorry to know about the inconvenience you've had with the Amazon order. We'd like to have this checked. Please share the required details here, and our team will get back to you soon with an update."
The customer said in response to Amazon's actions, "We did receive a complete refund, but what do we get for risking our lives here with a highly venomous snake? This is clearly a safety breach caused solely by Amazon's negligence and their poor transportation/warehousing hygiene and supervision. Where is the accountability for such a serious lapse in safety?"
Fortunately, no one was injured or harmed and the snake was released safely away from humans.
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