More Opportunities For Women In Mizoram As Amazon’s Delivery Service Partner Launches Northeast’s First All-women Delivery Station

The Northeast just got its first all-women delivery station, set up by Amazon’s Delivery Service Partner, Christina Rindiki situated in Champhai town of Mizoram. This is Amazon’s sixth all-women partner delivery station in India- which includes similar setups in states like Tamil Nadu, Gujarat, Andhra Pradesh, and two stations in Kerala.

The Delivery Service Partner (DSP) program is a last-mile delivery model where Amazon India partners with Small and Mid-sized Businesses (SMBs) to deliver packages to customers. The DSP program has helped the company expand its reach into India’s hinterlands and enables aspiring entrepreneurs to develop and launch their delivery businesses.

The partners use their local knowledge of the community and the technological support offered by the company to fulfil timely delivery promises to customers. Currently, more than 350 Indian businesses are managing 1,800 Partner Delivery Stations in 750 cities and towns, employing tens of thousands of people.

However, what makes the Mizoram station stand out in this initiative is the logistical challenges presented by the region’s terrain, which hasn’t wavered the company’s commitment to providing women in the area with an opportunity to upskill and attain employment.

“Champhai brings with it plenty of challenges,” revealed K Vanlalremruati, a delivery associate working at the newly launched station. Speaking about how this Champhai-based station has opened doors to opportunities for women like her, she further said, “Being the only working member in the family of five, my life has not been very easy and I have faced a lot of financial difficulties. When I came across an opportunity to deliver packages for Amazon’s customers right here in my hometown, I decided to enrol myself. This was one of the best decisions, which will positively impact my life. I am proud to have joined Amazon’s first all-women partner delivery station in the Northeast.”

The launch of this all-women delivery station complements Amazon India’s efforts to increase the opportunities for women in the logistics sector whilst strengthening its Diversity, Equity and Inclusivity (DE&I) commitment.

Speaking about the launch of the all-women partner delivery station, Dr Karuna Shankar Pande, Director, Amazon Logistics, India, said, “At Amazon India, we are committed to providing women with equal access to work and growth opportunities, and resources that help them broaden their horizon.” She added that the launch of the first all-women delivery station in Mizoram is a continuation of the company’s ongoing efforts to give women secure and fulfilling opportunities to become self-sufficient and independent. “As Amazon India continues to expand its reach in the Northeast region, the women working at this all-women partner delivery station will serve as an inspiration to many more,” Dr Pande concluded.

This newly launched station is completely managed and run by women across managerial and delivery associate roles- ranging from station managers, process associates, and delivery associates.

All associates are provided with training support across different aspects including customer service, handling packages, technology, and safety. The company has also introduced several measures to ensure a safe workplace for women by creating awareness about health and safety. Various feedback mechanisms have also been built, along with a helpline number for associates to use, in case they need any support or help.

This article has been posted in collaboration with Amazon India.