Turning complaint into an opportunity, that’s Elon Musk for you

Barring the infrequent Q&As and live sessions, celebrities and business magnates alike do not take time out to engage or interact with their consumers. But recently SpaceX and Tesla CEO Elon Musk turned the tide of things by responding to a customer’s problem immediately and implementing a solution in a week’s time.  Musk tweeted back(…)

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