Here’s another case of a US-based airline treating its customers badly. A man from Southern California said that he and his family were thrown out of a Delta flight after they refused to give up a seat they had bought for their teenage son, and which they wanted to use for their 2-year-old son instead.
Officials told them to give up their seat on a red-eye flight from Maui to Los Angeles.
The father, Brian Schear, said that he bought the seat for his 18-year-old son, but sent the boy on another flight so that the toddler could have a seat on the plane.
A video showing him arguing with the flight attendant was uploaded on social media.
“I bought the seat,” he is shown saying. “It’s a red-eye. He won’t sleep unless he’s in his car seat. So, otherwise, he’d be sitting in my wife’s lap, crawling all over the place, and it’s not safe.”
Agents even threatened them with jail time. An agent told Schear that it would be a federal offence if he did not comply.
Delta Airlines maintains that “all tickets are non-transferable as per the fare rules. Name changes are not permitted”.
The airline has said it was “sorry” for what the Schears went through. It has reached out to them to refund their travel and provide additional compensation.
Picture credit: Washington Post